I’m impressed with how professional and personable Drysdales call-center employees are. They have to combine a lot of knowledge about Drysdales’ product line, plus a lot of good attitude and cheer toward their customers. I spent an afternoon videotaping June and Tami, two longtime customer service agents. This clip should give you an indication why [...]
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Here’s a trip down memory lane … our first Drysdales print catalog, published in late 1989. The cover: All of the illustrations were hand-drawn by an employee, and the first catalog was printed in black-and-white. Hand-drawn illustrations for print were common during that era. Now, the images for all Drysdales catalogs are captured with high-end [...]
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Drysdales is blessed with many dedicated employees. But you would be hard-pressed to find someone with a better work ethic than Marva Crow, who could have instead drawn a Social Security check when she was first hired at Drysdales 17 years ago. Marva, 83, enters completed orders into Drysdales’ computer system. She also orders Wrangler [...]
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